Frequently Asked Questions (FAQ)

Each SonviaStudio piece is thoughtfully hand-painted and carefully finished. Because many of our products are personalized or made to order, please review the information below before placing your order.

For questions about a specific product or custom request, contact us at: [email protected]

Are SonviaStudio products hand-painted?

Yes. Our glassware and ceramic pieces are individually hand-painted rather than printed with mass-produced decals.

Each piece is finished using the process appropriate to its material, which may include kiln firing, heat curing, glazing, quality inspection, and protective packaging.

Because every item is painted by hand, no two pieces will be completely identical.

Will my item look exactly like the product photos?

Your item will follow the selected design, color palette, and overall composition shown in the product listing.

However, slight variations in brushstrokes, flower placement, lettering, shading, color intensity, glaze, and other painted details are natural characteristics of handmade work.

These variations are not considered defects. They are part of what makes each piece unique.

How long is the processing time?

Most orders require approximately: 3–10 business days for production before shipment

Processing time includes personalization review, preparation, hand painting, drying or firing, quality inspection, and packaging.

Processing time does not include carrier transit time.

More detailed designs, large orders, full-coverage artwork, or custom pattern requests may require additional production time. Any significantly different timeline will be shown on the product page or confirmed with you before production.

In what order are orders completed?

Orders are generally completed in the order they are received.

Because each piece requires careful handwork, we ask customers not to request priority processing unless the order is genuinely time-sensitive.

During wedding season, holidays, and other busy periods, processing times may be longer.

Can I place a rush order?

Rush availability depends on:

The product and design selected;
The quantity ordered;
Current production capacity;
Material availability;
Your required delivery date;
Whether the item is available for California fulfillment.

Please contact us before placing the order and include:

The product link;
Quantity;
Personalization details;
Delivery ZIP code;
Required-by date.

Rush service is not guaranteed until we confirm availability in writing. Expedited shipping does not automatically include rush production.

Where will my order ship from?

Orders may be fulfilled from either:

Our California fulfillment location; or
Our production and fulfillment location in China.

The fulfillment location depends on product availability, personalization requirements, current inventory, production capacity, and the shipping option available for the product.

Not every design is stocked or available for California fulfillment.

How long does shipping take?

Estimated carrier transit times after dispatch are generally:

California fulfillment

3–5 business days after shipment

California fulfillment is faster, but the shipping charge may be higher.

China fulfillment

5–8 business days after shipment

China fulfillment normally takes longer but may have a lower shipping charge.

These estimates begin after production is complete and the package has been transferred to the carrier. They are not guaranteed delivery dates.

Are customs duties included?

Yes. For orders shipped from China, SonviaStudio covers the ordinary import duties and customs-clearance charges associated with the shipment.

Customers should not normally be asked to pay additional import duties upon delivery.

If a carrier or customs authority requests payment, please contact us promptly at [email protected] and provide:

Your order number;
A photograph or copy of the notice;
The requested amount;
The carrier’s contact information.

Please keep any receipt if immediate payment is required to prevent the package from being returned.

Can I personalize my item?

Many products can be personalized with details such as:

Names;
Initials;
Wedding dates;
Anniversary dates;
Titles such as Mr., Mrs., Bride, or Groom;
Short custom wording;
Selected lettering colors;
Ribbon colors, when applicable.

Available personalization options vary by product. Please review the individual product page before ordering.

Enter personalization exactly as you would like it to appear, including capitalization, punctuation, spacing, and date format.

Can I choose the text color and ribbon color?

Available text and ribbon colors are shown on the applicable product page.

Not every color is available for every material or design. Some shades may also appear slightly different because of lighting, photography, screen settings, and the handmade painting process.

For products without ribbon, a ribbon color option will not be shown.

Can I request a completely custom painted design?

Yes, selected products are available for custom pattern orders.

For completely new champagne glass artwork:

Please contact us before ordering;
The minimum custom pattern order is generally 6 glasses;
One design is used for each set of 6 glasses;
All 6 glasses in that set will feature the same custom design;
Pricing depends on the complexity and level of detail;
The appropriate custom design price tier must be selected before production.

You may send inspiration images, flowers, colors, invitations, venue artwork, or other references for review.

We do not reproduce another artist’s copyrighted work exactly, but we may create an original design inspired by your requested theme, subject to approval.

Why are there different custom design price tiers?

Custom artwork is priced according to the amount of design work, painting time, detail, color layering, and production complexity required.

A simple floral element may qualify for a lower tier, while a detailed venue, full floral composition, pet portrait, or highly intricate illustration may require a higher tier.

Please message us before purchasing a custom pattern order so we can confirm the correct tier.

Will I receive a proof or mockup?

A proof or layout preview is provided only when stated on the product page or confirmed as part of a custom order.

Simple name, date, or wording personalization may proceed using the information submitted with the order without a separate proof.

Customers are responsible for checking all spelling, capitalization, punctuation, dates, and wording before submitting the order.

Once a proof is approved or production has begun, changes may require an additional fee or a new order.

Is the painted artwork permanent?

Our functional glassware and ceramics are finished using material-appropriate paints, enamels, curing, glazing, or kiln-firing processes designed to create a durable finish.

The artwork should not peel under normal use when the care instructions are followed.

However, no hand-painted surface is completely resistant to all scratching or abrasion. Avoid:

Metal scrubbers;
Abrasive powders;
Scraping the artwork with sharp objects;
Prolonged soaking;
Sudden extreme temperature changes.

Product-specific care instructions take priority over the general guidance on this page.

Are the products dishwasher safe?

All SonviaStudio glassware and ceramic products are dishwasher safe, as stated on the individual product page.

For the longest life of the artwork, we recommend:

Using the top rack;
Choosing a gentle cycle;
Avoiding high-heat sanitizing cycles;
Keeping painted surfaces away from sharp utensils;
Hand-washing especially delicate or highly detailed pieces.

Some decorative products, jewelry boxes, ornaments, and hanging decor should not be placed in a dishwasher.

Always follow the care instructions provided for the specific item.

Are the products food safe?

Products intended for food or beverage use are created with materials and finishes appropriate for their intended use.

Decorative-only products will be identified on their product page and should not be used for serving food or drinks.

Unless otherwise stated, avoid placing food directly on heavily painted decorative areas. Review the individual product description for product-specific use instructions.

What happens if my order arrives damaged?

We use protective packaging designed for fragile glassware and ceramics.

Please inspect your order promptly after delivery. If an item arrives broken, damaged, defective, or materially incorrect, contact us within 5 calendar days of delivery.

Include:

Your order number;
A photograph of the complete item;
Close-up photographs of the damage;
Photographs of the interior and exterior packaging;
A photograph of the shipping label.

Please keep the damaged item and all packaging until the claim has been reviewed.

After reviewing the information, we will arrange an appropriate resolution, which may include a replacement, repair, partial refund, or full refund.

Can personalized products be returned?

Personalized, customized, commissioned, and made-to-order products are final sale and are not eligible for return or exchange, except when they arrive damaged, defective, or materially different from the order placed.

This includes products customized with:

Names;
Initials;
Dates;
Custom wording;
Selected colors;
Custom artwork;
Customer-requested layouts or specifications.

Please review all personalization details carefully before submitting your order.

Can non-personalized products be returned?

Eligible non-personalized products may be returned within 14 days after delivery.

The item must be:

Unused;
Undamaged;
Unwashed;
Unaltered;
Returned in its original condition and packaging.

Please contact us before returning an item. Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping, and the original shipping charge is non-refundable.

Review our full Return and Refund Policy for additional details.

Can I change or cancel my order?

Please contact us as soon as possible after placing your order.

Changes and cancellations are not guaranteed. Once personalization review, design preparation, painting, firing, curing, or other production work has begun, the order cannot normally be canceled.

Changes requested after production begins may require an additional fee or a new order.

Can I change my shipping address?

Address changes are not guaranteed after production or fulfillment has begun. Once a package has been transferred to the carrier, we may not be able to redirect it.

Customers are responsible for providing a complete and accurate delivery address.

Additional shipping charges may apply if a package is returned or needs to be reshipped because of an incorrect address, refusal of delivery, or failure to collect the package.

Do you accept large wedding or bulk orders?

Yes. We accept selected wedding, event, hospitality, and bulk orders.

Please contact us with:

Product link or product type;
Quantity;
Personalization requirements;
Design or color preferences;
Delivery destination;
Required-by date.

Large orders may require additional production time. Pricing and availability depend on the product, quantity, design complexity, and fulfillment schedule.

Is my event date a guaranteed delivery date?

No. A wedding, anniversary, birthday, or other event date submitted with an order does not automatically create a guaranteed delivery deadline.

Processing and delivery estimates are provided in good faith, but carrier delays, customs inspections, weather, seasonal volume, and other circumstances may affect delivery.

Please order well in advance for important events and contact us before purchasing when timing is critical.

How can I contact SonviaStudio?

For product questions, personalization requests, rush orders, bulk orders, shipping concerns, or help with an existing order, contact:

SonviaStudio
Operated by Septitri LLC
Email: [email protected]

Please include your order number when contacting us about an existing purchase.