Shipping policy

Last updated: July 23, 2026

This Shipping Policy applies to orders placed through sonviastudio.com, operated by Septitri LLC doing business as SonviaStudio.

Processing Time and Transit Time

Please distinguish between:

• Processing time: The time required to personalize, paint, produce, inspect, package, and prepare an order for shipment.
• Transit time: The estimated time the carrier needs to transport the package after it has been shipped.

Most SonviaStudio products are hand-painted, personalized, or made to order. The applicable processing time is displayed on the product page or communicated during the ordering process.

The shipping estimates below begin after the order has completed production and has been transferred to the carrier.

Fulfillment Locations

Orders may be fulfilled from:

• Our California fulfillment location; or
• Our production and fulfillment location in China.

The fulfillment location may depend on:

• Product type and availability;
• Personalization requirements;
• Production capacity;
• Required-by date;
• Shipping destination;
• Selected shipping service;
• Operational or carrier conditions.

Unless a specific fulfillment origin is expressly selected or confirmed in writing, placing an order does not guarantee that the product will ship from a particular location.

Some orders containing multiple products may be shipped in separate packages or from different fulfillment locations.

Estimated Transit Times

California Fulfillment

Orders shipped from California generally arrive within:

3–5 business days after shipment

California fulfillment is generally faster but may have a higher shipping charge because of local production, domestic fulfillment, inventory availability, and the applicable carrier service.

China Fulfillment

Orders shipped from China generally arrive within:

5–8 business days after shipment

China fulfillment generally requires a longer transit time but may offer a lower shipping charge than California fulfillment.

These are estimated transit times and not guaranteed delivery dates.

Business days generally exclude Saturdays, Sundays, carrier holidays, and public holidays observed at the applicable fulfillment location or destination.

Shipping Charges

Shipping charges are calculated or displayed at checkout based on factors including:

• Fulfillment location;
• Destination;
• Product type;
  
• Number of products;
• Required protective packaging;
• Whether additional service needed, like gift wrapping
• Whether expedited fulfillment or shipping is available.

California fulfillment may cost more than China fulfillment because it generally provides faster delivery.

The shipping charge shown and accepted at checkout is the shipping charge applicable to the order unless the customer later requests an optional upgrade, address correction, reshipment, or other change that results in additional cost.

Requests for Faster California Fulfillment

California fulfillment is subject to product eligibility, inventory, production capacity, and carrier availability.

When a California fulfillment option is available, the higher shipping cost may be:

• Displayed as an option at checkout;
• Included in the applicable product or shipping selection; or
• Confirmed through customer service before production begins.

Selecting expedited shipping affects carrier transit time only unless the product page or written confirmation also states that rush production is included.

Customs Duties and Import Charges

For orders shipped from China, SonviaStudio is responsible for the ordinary import duties and customs-clearance charges associated with delivery of the shipment.

Customers should not ordinarily be required to pay an additional customs duty upon delivery.

Sales tax, use tax, VAT, or similar taxes properly collected as part of checkout are separate from customs duties and remain part of the customer’s purchase total.

Customers must provide any accurate recipient information reasonably required for lawful customs clearance. Delays caused by missing recipient information, failure to respond to the carrier, or refusal to cooperate with customs procedures are outside our control.

Tracking

When tracking is available, a shipping confirmation email will be sent after the carrier accepts or processes the shipment.

Tracking information may require 24–72 hours to begin updating, particularly for international shipments or shipments transferred between carriers.

International tracking may display limited information while the package is moving between countries or awaiting customs clearance.

Delivery Estimates and Event Dates

Delivery estimates are provided in good faith but are not guarantees.

Carrier delays may result from:

• Weather;
• Natural disasters;
• Customs inspections;
• Transportation interruptions;
• Holiday volume;
• Labor disruptions;
• Security reviews;
• Incorrect or incomplete addresses;
• Remote-area delivery;
• Recipient unavailability;
• Other circumstances outside our reasonable control.

Providing a wedding, anniversary, birthday, or event date does not create a guaranteed delivery deadline.

Customers ordering for an important event should allow additional time for production, transportation, customs processing, and unexpected delays.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please contact us immediately if an address needs to be corrected. Address changes are not guaranteed after production or fulfillment has begun.

Additional shipping charges may apply when a package must be redirected, returned, or reshipped because of:

• An incorrect or incomplete address;
• An unauthorized address change;
• Refusal of delivery;
• Failure to collect the package;
• An unclaimed shipment;
• Failure to provide required customs or delivery information.

Personalized products returned because of an incorrect address or failed delivery are not automatically eligible for a refund.

Split Shipments

An order may arrive in more than one package when:

• Products are fulfilled from different locations;
• Items have different production schedules;
• Separate packaging is needed to prevent damage;
• Carrier limitations require separate shipments.

Receiving one package does not necessarily mean the entire order has been delivered. Separate tracking information may be provided for each shipment.

Delivered but Not Located

If tracking shows that a package was delivered but you cannot locate it:

1. Confirm that the shipping address is correct;
2. Check all entrances, porches, mailrooms, parcel lockers, and safe locations;
3. Ask household members, neighbors, front-desk staff, or building management;
4. Contact the delivering carrier;
5. Contact us if the package remains missing.

We will assist with eligible carrier inquiries, but we cannot guarantee reimbursement for a package confirmed as delivered to the address provided with the order.

Lost or Delayed Packages

A package is not considered lost solely because tracking has not updated for several days.

International packages may experience tracking gaps during transportation, handoff to a local carrier, or customs clearance.

If a package exceeds the applicable carrier’s investigation period, contact us at [email protected]. We will review the tracking information and, when appropriate, open a carrier inquiry or claim.

Damaged Items

Inspect the package promptly after delivery.

If an item arrives damaged, contact us within the timeframe stated in our Return and Refund Policy and provide:

• Your order number;
• Photographs of the damaged product;
• Photographs of the interior and exterior packaging;
• A photograph of the shipping label;
• A brief description of the damage.

Keep the product and all packaging until the claim is resolved.

Refused and Unclaimed Shipments

Customers should not refuse a shipment without first contacting SonviaStudio, including when a carrier incorrectly requests a customs payment.

Orders returned because they were refused, unclaimed, or not collected may require payment of return, handling, and reshipping costs before they can be shipped again.

Personalized or made-to-order products returned under these circumstances are not automatically eligible for a refund.

Shipping Destinations

Available destinations and shipping options are displayed at checkout.

If no shipping option appears for an address, contact us before placing the order. We may be unable to ship certain products to some regions because of carrier restrictions, product limitations, or customs requirements.

Contact

For shipping questions, contact:

SonviaStudio
Operated by Septitri LLC
Email: [email protected]
Mailing address: 43140 Christy St, Fremont, CA, USA, 94538